Implementations Specialist

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The Company

Founded in 2013, Fencecore is a full-service IT firm that continuously helps organizations strategize and optimize their IT infrastructure.  Fueled by our innovation and agility, we are proud to deliver quality and commitment to our customers. From SMBs to multinational companies, Fencecore services organizations within a variety of industries. Our expertise and solutions-oriented approach ensures that our customers can leverage the most effective IT environments.

Our agile team is composed of forward-thinking industry experts. Specialized in technical support, system administration, project management and holding ever growing vendor certifications, our team provides white glove services and expertise that our customers can trust.

 

Responsibilities
 

  • Under supervision of the Director of Implementationscarry out tasks associated to completing a variety of projects and implementation tasks 
  • Assist with technical support issues when required 
  • Follow and enforce policies and processes established by the IT team operations 
  • Have an automobile and be able to use it for work related functions 
  • Flexible hours evenings and weekends 
  • Be available for after hours or on-site support if needed. 
  • Highly motivated and can learn quickly 
  • Attain certification objectives required by Fencecore IT Solutions
     

Required Skills And/Or Experience
 

  • Bachelor’s degree in Computer science or related field preferred 
  • 45 years of experience in a similar role 
  • Server Administration, Windows, Virtualization, VMware and Hyper-V Image deployment, patching, updating, software distribution 
  • Hypervisors, SAN, vSAN, Hyperconvergence 
  • Solid networking knowledge – Switches, Routers, VPN, Firewalls, Wireless 
  • Strong knowledge of VLANs 
  • Active Directory management experience 
  • Active Directory deployment and Active Directory migrations 
  • Microsoft Exchange Server Management 
  • Migration from on-premises exchange server to Exchange Online 
  • Microsoft Exchange online management and troubleshooting 
  • Traffic analysis, Services monitoring, Systems audit 
  • Experience working with ticketing systems, automatic monitoring, software distribution 
  • Cloud based applications and services including Office 365, Azure, Azure AD 
  • Strong understanding and knowledge of Azure AD Connect 
  • Strong technical knowledge of MS Windows 7/8/10 and Mac OSX 
  • Experience in PC and MAC hardware/software installations and issue resolutions 
  • PC migrations to Windows 10 
  • Good understanding of setting up and troubleshooting MACs 
  • Solid working experience in installing and integrating new hardware 
  • Experience with VOIP Systems 
  • Spam Filter deployment and troubleshooting 
  • Good understanding of how to deploy backups for various types of environments including VMWare, Hyper-V, Windows, MAC, Office 365, etc. 
  • Strong experience in troubleshooting and debugging IT systems 
  • Nice to have: Linux usage/admin experience 

 

​​General Skills

 

  • A “can-do” attitude and comfortable managing competing priorities 
  • Focus on customer satisfaction 
  • Demonstrated ability to prioritize tasks and resolve problems in a timely manner 
  • A strong sense of responsibility and initiative and an ability to complete tasks accurately 
  • Ability to work in a team environment and independently 
  • Excellent communication skills in English & French, verbal and written 

 

Working conditions

We have instituted a work from home program based on a rotating schedule between members to balance  business objectives while meeting government guidelines for workplace safety for everyone involved.  

 

Working hours

Monday through Friday, 8:3AM to 5:30 PM 

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