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  • Gives you complete peace of mind and confidence in your results
  • Features Analysis service that helps you handle any mishaps
  • On-site support guarantees quick solutions with on-site availability of experts
General Information
Manufacturer Poly
Manufacturer Part Number 4877-65320-515
Manufacturer Website Address http://www.poly.com
Brand Name Poly
Service Name Advantage Support
Marketing Information

Change your perspective on value-added support services

When your unified communications environment is growing in size, span and complexity, it becomes more difficult to manage your videoconferencing investments effectively, to leverage the latest features as they become available and to ensure the best possible user experience.

But those initiatives are still imperative to the success of your video collaboration solutions.

For large or growing organizations, Polycom Advantage Service is the first step to solving those challenges. Advantage Service provides valuable and actionable information on the status and utilization of your collaboration solution, and faster time to problem resolution.

Key benefits of Polycom Advantage Service:

  • Provides insight into your video usage to help make timely and informed decisions
  • Increases the success and return on investment of your video collaboration products
  • Gives priority access to experts and support when you need it

Product Type Service
Service Information
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts
Service Description 24x7x4 Business Hour
Provided Support
  • Analysis
  • Phone Support
  • Software Update
  • Software Upgrade
  • Parts Replacement
  • Online Support Tools Access

Service Response Time
  • 4 Business Hour - Onsite support
  • Same Business Day - Parts Replacement

Service Location On-site
Service Duration 1 Year
Product Supported Polycom RealPresence Group 310 720p: Group 310 HD codec, EagleEye Acoustic camera
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