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General Information
Manufacturer Hewlett Packard Enterprise
Manufacturer Part Number H7NW7E
Manufacturer Website Address http://www.hpe.com
Brand Name HPE
Service Name Proactive Care - Extended Warranty
Marketing Information

Overview

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

Benefits

Problem prevention

Incident management


Product Type Warranty
Service Information
Service Main Type Maintenance
Service Sub Type
  • Physical
  • Electronic

Service Characteristic Parts & Labor
Service Description 24x7x4 Hour
Provided Support
  • Remote Diagnosis
  • Phone Support
  • New Releases Update
  • Parts Replacement
  • Repair
  • Web Knowledge Base Access
  • Web Support

Service Response Time
  • 4 Hour - Hardware Onsite
  • 2 Hour - Phone Support

Service Location On-site
Service Duration 5 Year
Product Supported HPE Devices:
  • 867156-B21
  • 867156-B21#ABA
  • 867158-B21
  • 867158-B21#ABA
  • 867158-B21#B19
  • 867158R-B21
  • 867158R-B21#B19
  • 867159-B21
  • 867159-B21#ABA

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