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  • Offers extensive protection against the unexpected repair/replacement costs
  • Features Repair service that helps you handle any mishaps
  • On-site support helps you limit any downtime to the absolute minimum
General Information
Manufacturer Hewlett Packard Enterprise
Manufacturer Part Number H9CQ9E
Manufacturer Website Address http://www.hpe.com
Brand Name HPE
Service Name Proactive Care
Marketing Information

Overview

HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. Hewlett Packard Enterprise employs enhanced incident management procedures intended to provide rapid resolution of complex incidents.

Benefits

Recommendations for firmware version and software patching on supported products to help prevent problems.

Identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.

Access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.


Product Type Warranty
Service Information
Service Main Type Maintenance
Service Sub Type
  • Electronic
  • Physical

Service Characteristic Labor
Service Description 24x7x6 Hour
Provided Support
  • Repair
  • Phone Support
  • Software Support
  • Technical Account Manager

Service Response Time 6 Hour - Call-to-Repair
Service Location On-site
Service Duration 5 Year
Product Supported HPE ProLiant ML110 Gen10 Server
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