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  • Protects from breakdown after the manufacturer's warranty expires
  • Software Support service included to resolve your problems
  • On-site support guarantees quick solutions with on-site availability of experts
General Information
Manufacturer Hewlett Packard Enterprise
Manufacturer Part Number H9NM0E
Manufacturer Website Address http://www.hpe.com
Brand Name HPE
Service Name Foundation Care
Marketing Information

Overview

Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs. HPE Foundation Care service-level options The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products. Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products. All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility. Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week. For products covered by Foundation Care, HPE offers three distinct service levels: HPE Foundation Care NBD Service HPE Foundation Care 24x7 Service HPE Foundation Care CTR Service

Benefits

HPE Foundation Care 24x7 Service

Features

Remote problem diagnosis and support
On-site hardware support
Replacement parts and materials
Firmware updates for selected products
Access to electronic support information and services
Product Type Warranty
Service Information
Service Main Type Exchange
Service Sub Type
  • Electronic
  • Physical

Service Characteristic Parts
Service Description 24x7x2 Hour
Provided Support
  • Software Support
  • Remote Diagnosis
  • Phone Support
  • Reporting
  • Firmware Updates
  • Remote Technical Support
  • Parts Replacement
  • Online Support Tools Access

Service Response Time 2 Hour - SW Support
Service Location On-site
Service Duration 5 Year
Product Supported HPE Aruba MCVA250 Cntlr LTU
Dimanche, Lundi, Mardi, Mercredi, Jeudi, Vendredi, Samedi
Janvier,Février,Mars,Avril,Mai,Juin,Juillet,Août,Septembre,Octobre,Novembre,Décembre
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