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  • Protects from breakdown after the manufacturer's warranty expires
  • Features Pick-up & Return service that helps you handle any mishaps
General Information
Manufacturer HP Inc.
Manufacturer Part Number U9DR0E
Manufacturer Website Address http://www.hp.com
Brand Name HP
Service Name Care Pack
Marketing Information

Pickup and Return Service with Accidental Damage Protection offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes pickup, offsite repair, materials and parts, labor, and return shipping costs. Plus, accidental damage protection covers spills, drops, falls and more.


Enjoy door-to-door service: HP provides door-to-door service that includes pickup, repair of the defective product, and return of the operational product.

Reduce your costs: For products in non-critical environments, Pickup and Return Service offers a reliable, lower-cost alternative to onsite support.

Get high-quality support: HP's expert technicians have the tools and resources to repair your equipment properly.

Protect against accidents: Accidents happen. In the event that peril finds your PC, don't worry - accidental damage protection covers spills, drops, falls and more.


Remote problem diagnosis and telephone support
Prepaid shipment to HP repair center
3-5 business day offsite repair
Prepaid return shipment
Accidental Damage Protection
Product Type Warranty
Service Information
Service Main Type Maintenance
Service Sub Type
  • Physical
  • Electronic

Service Characteristic Parts & Labor
Provided Support
  • Pick-up & Return
  • Remote Diagnosis
  • Repair
  • Accidental Damage Protection
  • Parts Replacement
  • Phone Support

Service Response Time 7 Business Day - Repaired
Service Location Service Depot
Service Duration 5 Year
Product Supported
  • HP Stream 11/14 Pro Series
  • HP ChromeBook 11/14 Series

Dimanche, Lundi, Mardi, Mercredi, Jeudi, Vendredi, Samedi
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