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  • Offers extensive protection against the unexpected repair/replacement costs
  • Features Defective Media Retention service that helps you handle any mishaps
General Information
Manufacturer HP Inc.
Manufacturer Part Number U9LP0PE
Manufacturer Website Address http://www.hp.com
Brand Name HP
Service Name Care Pack with Defective Media Retention - Post Warranty
Marketing Information

Overview

When hardware issues arise on critical devices, you want to get back up and running as soon as possible. Experts are ready to help with HP Same Day Onsite Service with Defective Media Retention. With high-quality remote assistance and convenient onsite support available the same day, you can get help when you need it and vastly improve product uptime, so you can get back to work fast. When dealing with defective storage media, you maintain control of your sensitive data.

Benefits

We'll be there the same business day.: Our experts are ready whenever you need help. In-person repairs, parts, and service will arrive at your door the very same business day.

Stay in control of your data.: You retain possession of failed storage media, so you can securely dispose of or archive it in a way that helps meet your security standards or industry requirements.

Support you can count on.: Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.

Help is on the line - or at your door.: Our support specialists are always ready to assist in whatever way the situation calls for, whether it's remotely over the phone or in person.

Features

Remote problem diagnosis and support
Onsite hardware support - same business day
Defective media retention
Replacement parts and materials included
Escalation management
Coverage for all HP branded components
Product Type Warranty
Service Information
Service Main Type Maintenance
Service Sub Type
  • Physical
  • Electronic

Service Characteristic Parts & Labor
Service Description 9x5x4 Hour
Provided Support
  • Defective Media Retention
  • Remote Diagnosis
  • Repair
  • Escalation Support
  • Remote Technical Support
  • Parts Replacement
  • Phone Support
  • Remote Monitoring

Service Response Time Hour - Onsite Repair
Service Location On-site
Service Duration 2 Year
Product Supported HP PageWide Managed Printer:
  • P77740dn
  • P77740dw
  • P77740zs
  • P77750z
  • P77750zs
  • P77760z

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