Implementation Specialist

Responsibilities

• Under supervision of the Director of Implementations, carry out tasks associated to completing a variety of projects and implementation tasks
• Assist with technical support issues when required
• Follow and enforce policies and processes established by the IT team operations
• Have an automobile and be able to use it for work related functions
• Flexible hours evenings and weekends
• Be available for after hours or on-site support if needed.
• Highly motivated and can learn quickly
• Attain certification objectives required by Fencecore IT Solutions

Required Skills And/Or Experience

• Bachelor’s degree in Computer science or related field preferred
• 4-5 years of experience in a similar role
• Server Administration, Windows, Virtualization, VMware and Hyper-V Image deployment, patching, updating, software distribution
• Hypervisors, SAN, vSAN, Hyperconvergence
• Solid networking knowledge - Switches, Routers, VPN, Firewalls, Wireless
• Strong knowledge of VLANs
• Active Directory management experience
• Active Directory deployment and Active Directory migrations
• Microsoft Exchange Server Management
• Migration from on-premises exchange server to Exchange Online
• Microsoft Exchange online management and troubleshooting
• Traffic analysis, Services monitoring, Systems audit
• Experience working with ticketing systems, automatic monitoring, software distribution
• Cloud based applications and services including Office 365, Azure, Azure AD
• Strong understanding and knowledge of Azure AD Connect
• Strong technical knowledge of MS Windows 7/8/10 and Mac OSX
• Experience in PC and MAC hardware/software installations and issue resolutions
• PC migrations to Windows 10
• Good understanding of setting up and troubleshooting MACs
• Solid working experience in installing and integrating new hardware
• Experience with VOIP Systems
• Spam Filter deployment and troubleshooting
• Good understanding of how to deploy backups for various types of environments including VMWare, Hyper-V, Windows, MAC, Office 365, etc.
• Strong experience in troubleshooting and debugging IT systems
• Nice to have: Linux usage/admin experience

 ​General Skills

• A "can-do" attitude and comfortable managing competing priorities
• Focus on customer satisfaction
• Demonstrated ability to prioritize tasks and resolve problems in a timely manner
• A strong sense of responsibility and initiative and an ability to complete tasks accurately
• Ability to work in a team environment and independently
• Excellent communication skills in English & French, verbal and written

 Working conditions

We have instituted a work from home program based on a rotating schedule between members to balance business objectives while meeting government guidelines for workplace safety for everyone involved.