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  • Gives you complete peace of mind and confidence in your results
  • Features Software Update service that helps you handle any mishaps
General Information
Manufacturer Silver Peak Systems, Inc
Manufacturer Part Number 300063-002
Manufacturer Website Address http://www.silver-peak.com
Brand Name Silver Peak
Service Name Gold Maintenance
Marketing Information

Silver Peak offers premier support and maintenance services that complement our best-in-class software and hardware products. From deployment through operations, Silver Peak has the world-class expertise required to make network acceleration simple, reliable, and cost-effective.


Product Type Service
Service Information
Service Main Type Technical
Service Sub Type Electronic and Physical
Service Description 24x7x4 Hour
Service Details
  • Allows customers full access to all electronic support services and all major, minor and maintenance software updates
  • Includes around-the-clock technical assistance and advanced replacement
  • Unlimited access to software downloads, technical documentation, and online knowledge base
  • Advanced replacement ships same business day if case is submitted and verified by 12:00 pm local time of the supporting depot during a normal business day

Provided Support
  • Software Update
  • Replacement
  • Phone Support
  • Email Support
  • Web Support
  • Web Knowledge Base Access

Service Availability
  • 24 x 7 Phone Support
  • 24 x 7 Email Support
  • 24 x 7 Web Support

Service Response Time
  • Same Business Day - Replacement Shipment
  • 4 Hour

Service Duration 1 Year
Product Supported

Silver Peak NX-10700 Appliance


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