Business Never Stops. Neither do We.
  • Gives you complete peace of mind and confidence in your results
  • Parts Replacement service included to resolve your problems
  • On-site support helps you limit any downtime to the absolute minimum
General Information
Manufacturer Poly
Manufacturer Part Number 4870-00157-108
Manufacturer Website Address
Brand Name Poly
Service Name Premier
Marketing Information

Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems.

Product Type Service
Service Information
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Description 9x5
Service Details
  • Unlimited Telephone Technical Support throughout your workday - Access to our technical support hotline during local business hours, Monday through Friday (excluding holidays).
  • Advance Parts Replacement full replacement of all covered failed components shipped for next business day delivery. Customs delays may affect actual delivery time in certain regions.
  • Software Updates upon release to correct any software errors that prevent the system from performing to published specifications, as required.
  • Software Upgrades major feature and functionality releases. Upgrades are available upon release.
  • On-line Support access via the World Wide Web to extensive technical information on Polycom products, including a search and query function on the Knowledgebase, technical bulletins, tech tips and frequently asked questions.
  • Test Facility face-to-face testing can be scheduled during local business hours (except holidays) with our technical support engineers, or take advantage of our around-the-clock video test facility with continuous motion and sound sources for quick, easy confidence checks.

Provided Support
  • Parts Replacement
  • New Releases Update
  • Web Knowledge Base Access

Service Availability 9 x 5
Service Response Time Next Business Day
Service Location On-site
Service Duration 1 Year
Product Supported

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