Business Never Stops. Neither do We.
  • Protects your investment and adds value with increased reliability
  • Features Web Knowledge Base Access service that helps you handle any mishaps
General Information
Manufacturer Poly
Manufacturer Part Number 4877-01022-513
Manufacturer Website Address http://www.poly.com
Brand Name Poly
Service Name Advantage - Extended Service
Marketing Information

Change your perspective on value-added support services

When your unified communications environment is growing in size, span and complexity, it becomes more difficult to manage your videoconferencing investments effectively, to leverage the latest features as they become available and to ensure the best possible user experience.

But those initiatives are still imperative to the success of your video collaboration solutions.

For large or growing organizations, Polycom Advantage Service is the first step to solving those challenges. Advantage Service provides a self-service approach to increasing end user adoption of your video investment, valuable and actionable information on the status and utilization of your collaboration solution, and faster time to problem resolution.

Key benefits of Polycom Advantage Service:

  • Provides insight into your video usage to help make timely and informed decisions
  • Increases the success and return on investment of your video collaboration products
  • Gives priority access to experts and support when you need it

Product Type Service
Service Information
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts
Service Description 24x7
Provided Support
  • Web Knowledge Base Access
  • Phone Support
  • Software Upgrade
  • Software Update
  • Parts Replacement
  • Online Support Tools Access
  • Escalation Support

Service Response Time Same Business Day - Parts Replacement
Service Duration 1 Year
Product Supported Polycom DMA 7000 Server with H.323 and SIP Registrar
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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