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  • Provides reliable support to resolve all your technical issues
  • Parts Replacement service included to resolve your problems
General Information
Manufacturer Poly
Manufacturer Part Number 4877-63490-513
Manufacturer Website Address
Brand Name Poly
Service Name Advantage - Extended Service
Marketing Information

Change your perspective on value-added support services

When your unified communications environment is growing in size, span and complexity, it becomes more difficult to manage your videoconferencing investments effectively, to leverage the latest features as they become available and to ensure the best possible user experience.

But those initiatives are still imperative to the success of your video collaboration solutions.

For large or growing organizations, Polycom Advantage Service is the first step to solving those challenges. Advantage Service provides a self-service approach to increasing end user adoption of your video investment, valuable and actionable information on the status and utilization of your collaboration solution, and faster time to problem resolution.

Product Type Service
Service Information
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts
Service Description 24x7 Next Business Day
Provided Support
  • Parts Replacement
  • New Releases Update
  • Phone Support
  • Web Knowledge Base Access
  • Software Update
  • Software Upgrade
  • Product Info Support

Service Availability
  • 24 x 7 Parts Replacement
  • 24 x 7 Phone Support

Service Response Time Next Business Day - Parts Replacement
Service Duration 1 Year
Product Supported Polycom RealPresence:
  • Group 500 - 1080p
  • Group 500 HD Codec
  • EagleEye III Cam
  • Universal Remote

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