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  • Keeps your system optimally maintained with a predictable total cost of ownership
  • Concurrent Maintenance service included to resolve your problems
  • On-site support guarantees quick solutions with on-site availability of experts
General Information
Manufacturer Quantum Corporation
Manufacturer Part Number SSC6K-REMH-CG11
Manufacturer Website Address
Brand Name Quantum
Service Name StorageCare Gold Support Plan - Zone 1 - Extended Service (Renewal)
Marketing Information

If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:

  • 24/7 on-site support
  • Four-hour target response time for on-site support
  • 24/7 multilingual telephone support
  • Priority call handling
  • 24/7 access to online resources
  • Library firmware upgrades
  • Concurrent maintenance
  • StorageCare® Guardian remote monitoring

Product Type Service
Service Information
Service Main Type Maintenance
Service Sub Type Electronic and Physical
Service Characteristic Parts & Labor
Service Description 24x7x4 Hour
Provided Support
  • Concurrent Maintenance
  • Parts Replacement
  • Repair
  • Phone Support
  • Firmware Upgrade
  • Web Knowledge Base Access
  • Remote Monitoring

Service Availability
  • 24 x 7 Parts Replacement
  • 24 x 7 Repair
  • 24 x 7 Phone Support
  • 24 x 7 Web Knowledge Base Access

Service Response Time 4 Hour - Repair & Parts Replacement
Service Location On-site
Service Duration 1 Year
Product Supported

Quantum Scalar I6000 High-density Expansion Module: LSC6K-AEMH-001A

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