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  • Offers extensive protection against the unexpected repair/replacement costs
  • Features Parts Replacement service that helps you handle any mishaps
General Information
Manufacturer Hewlett Packard Enterprise
Manufacturer Part Number U1QY2PE
Manufacturer Website Address http://www.hpe.com
Brand Name HPE
Service Name Care Pack Proactive Care Service - Post Warranty
Marketing Information

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.* The service includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs. Proactive Care helps you avoid issues by providing such services as firmware release and software patching analysis and recommendations, so that your environment is current and compatible. You will receive a regular Proactive Scan of covered products which can help you to uncover configuration, availability, and security problems more proactively. Proactive Care also provides regular incident reporting to help you avoid repeat problems.


Product Type Warranty
Service Information
Service Main Type Maintenance
Service Sub Type Physical
Service Characteristic Parts & Labor
Service Description 24x7x4 Hour
Provided Support
  • Parts Replacement
  • Repair

Service Location On-site
Service Duration 1 Year
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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