Fencecore FAQ
1. Why should I use managed IT services if I already have an in-house team?
Managed IT services can support your in-house team by handling routine tasks and offering specialized expertise. This allows your team to focus on core business projects without getting overwhelmed.
Our managed services can also help with complex projects and fill skill gaps, improving overall efficiency. By sharing responsibilities, both your internal team and managed services can work together to strengthen your IT operations.
2. Is my business too small for managed IT services?
Small businesses gain a lot from our managed IT services through professional support and lower technology costs.
However, if your company has a limited network or very little infrastructure, the subscription cost may not make sense.
Smaller networks need less attention, so smaller businesses might find more value in an IT solution that is flexible or scaled down.
3. What makes outsourcing to an MSP a cost-effective choice?
Outsourcing to a managed service provider (MSP) is cost-effective because it reduces the need to hire additional full-time staff, purchase expensive tools, or invest in extensive training.
MSPs offer a predictable monthly fee, which helps manage IT expenses more efficiently.
Additionally, MSPs can quickly address issues and handle updates, which will minimize downtime and, therefore, prevent costly disruptions.
4. How do managed IT services work?
Managed IT services involve hiring an external provider to manage and monitor your IT systems. The provider takes care of maintenance, updates, security, and problem-solving, usually from a remote location.
You pay a set fee for these services, and the provider works to prevent issues before they cause disruptions. This helps keep your systems running smoothly, reduces downtime, and frees up your team to focus on your business.
5. How long does Fencecore’s onboarding process usually take?
Fencecore’s onboarding process for managed IT services usually takes 3 weeks. It involves assessing the client’s IT environment, identifying areas for improvement, implementing security measures, and integrating systems.
The process also includes staff training and setting up communication channels for ongoing support. This approach provides efficient and effective IT management tailored to each client’s needs.
6. Can managed IT services help small businesses?
Yes, managed IT services can significantly benefit small businesses. It provides access to expert support, advanced technology, and proactive management that might otherwise be too costly or complex for a small business to handle in-house.
Our managed IT services offer solutions like network monitoring, cybersecurity, data backup, and helpdesk support, all of which help small businesses maintain smooth operations, enhance security, and reduce downtime.
By outsourcing IT, small businesses can focus on growth while keeping their technology secure and efficient.
7. Can you provide me with a quote for a specific brand of hardware or software?
Fencecore offers competitive pricing for a wide range of hardware and software brands. To receive an accurate and detailed quote tailored to your business’s needs, please contact the Fencecore Sales Team at: sales@fencecore.ca.
8. How can I check if I’m using more licenses than I should?
Efficient license management is crucial for avoiding unnecessary costs. Fencecore can assist and guide your business in optimizing license usage. If you suspect overuse or need help auditing your licenses, please contact the Fencecore Support Team at: support@fencecore.com.
9. How much does a Fencecore service cost?
The cost of our services varies depending on your specific requirements and the scope of the project. To discuss your needs and receive a personalized quote, please contact the Fencecore Sales Team at: sales@fencecore.ca.
10. What is included in my Managed Services package?
Fencecore’s Managed Services packages are designed to meet the diverse needs of our clients. For a detailed breakdown of what is included in your specific package, please contact the Fencecore Managed Services Team at: managedservices@fencecore.com.
11. Why isn’t a specific service included in my Security Monitoring package?
Fencecore’s Security Monitoring packages are customized to address the various needs of our clients regarding their levels of protection. If a service you need isn’t included, we’d be happy to discuss potential upgrades or add-ons. Please contact the Fencecore Security Team at: security@fencecore.com for more information.
12. What is included in my bill, and what counts as extra charges?
Understanding your bill is important to us. If you’d like clarification on what is covered in your standard charges versus any additional costs, please contact the Fencecore Accounting Team at: accounting@fencecore.com. We’re here to help you stay informed.
13. Why was I charged for a support ticket?
Support tickets may incur charges depending on the type of assistance provided and your service agreement. For a detailed explanation of any charges, please contact the Fencecore Support Team at: support@fencecore.com.
14. Do you manage services such as Adobe licensing or warranty renewals?
Fencecore can assist with managing third-party services, including licensing and warranty renewals, depending on your agreement with us. For more details on how we can help, please contact the Fencecore Sales Team at: sales@fencecore.ca.
15. Why don’t you already have the information you’re asking for? Don’t you manage that for me?
While Fencecore strives to offer comprehensive management services, certain information or tasks may fall outside the scope of our agreement. For clarification on what is included in your managed services, please contact the Fencecore Support Team at: support@fencecore.com.
16. Why did my Internet stop working after I didn’t renew my subscription?
Maintaining an active subscription is essential for uninterrupted service. If your Internet service was affected, Fencecore’s team can guide you through renewing your subscription or exploring alternative options. Please contact the Fencecore Sales Team at: sales@fencecore.ca.
17. What are Fencecore's SLAs (Service Level Agreements) and Acceptable Use Policy
See document outlining our SLA’s EN – Fencecore Solutions Inc. – Service Level Agreement (SLA)
See document outlining our Acceptable Use Policy EN – Acceptable Use Policy
