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  • Features Parts Replacement service that helps you handle any mishaps
  • On-site support helps you limit any downtime to the absolute minimum
General Information
Manufacturer Poly
Manufacturer Part Number 4870-52850-114
Manufacturer Website Address http://www.poly.com
Brand Name Poly
Service Name Premier
Marketing Information

Improve system availability with continual software enhancements and outstanding responsiveness

Polycom Premier Support is our entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.

Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.

With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from us the next business day for your technicians to install.

Premier Support:

  • Improves solution uptime and expedites issue resolution by augmenting your internal technical resources with video collaboration specialists
  • Enhances your investment in internal IT resources with access to technical telephone support and the Polycom online support portal
  • Certified Service Partners are authorized to provide the complete solution and are integral to the overall success of your collaboration solution

Product Type Service
Service Information
Service Main Type Exchange
Service Sub Type Electronic and Physical
Service Characteristic Parts
Service Description 8x5 Business Hour
Provided Support
  • Parts Replacement
  • Phone Support
  • Online Support Tools Access
  • Software Update
  • Software Upgrade
  • Escalation Support

Service Response Time Next Business Day - Parts Replacement
Service Location On-site
Service Duration 1 Year
Product Supported Polycom RealPresence Group Convene media dock. Includes: desk/tabletop stand, 27" LED display
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