Managed IT Services vs. Break-Fix: What’s Right for Your Business

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When unexpected downtime can cost your business $5,600 per minute, should you be letting issues linger? In this blog, we will dissect the intricacies of managed IT services vs. break-fix to empower you to make an informed decision tailored to your business needs.

“The landscape of IT solutions is ever-changing, but the need for robust, reliable services has never been more critical,” ~Dan Munk, CEO of Fencecore


The Basics of Managed IT Services

Managed IT services offer a proactive approach to IT support. Under this model, you pay a predictable monthly fee for ongoing maintenance, monitoring, and support.


Benefits for Businesses

  • Cost Predictability: No unexpected bills.
  • 24/7 Monitoring: Minimize downtime.

According to a study by CompTIA, 46% of managed IT service users have cut their annual IT costs by 25% or more.


Feeling Like Managed IT Services Might Be the Better Way to Go?

That’s good—because they are!


The Basics of Break-Fix Services

Break-fix is the traditional, reactive model of IT support. You call for help when something breaks, and you’re billed for the repair.


Benefits for Businesses

  • Pay-as-you-go: Ideal for businesses with tight budgets.
  • No Long-term Commitments: Flexibility to change providers.
Become better informed about the world of managed IT services and all they have to offer businesses like yours:


Managed IT Services vs. Break-Fix: A Comparative Analysis



Managed IT services offer predictable costs, while break-fix can result in unexpected expenses.



Managed IT services scale with your business, whereas break-fix is less adaptable.



A Deloitte survey found that 57% of businesses using managed IT services reported improved reliability.


Response Time

Break-fix services can lead to longer downtimes waiting for repairs.


Quick Comparison

Criteria Managed IT Services Break-Fix Services
Cost Predictable Variable
Support 24/7 On-demand
Scalability High Low


Real-World Scenarios: When to Choose Managed IT Services

If you’re a growing business with increasing IT needs, managed IT services offer scalability and reliability.


Real-World Scenarios: When to Choose Break-Fix Services

For small businesses with minimal IT needs, break-fix can be a cost-effective solution.


Common Misconceptions About Managed IT Services vs. Break-Fix

Here’s a quick yet comprehensive breakdown of the myths surrounding managed IT services and the break-fix model that are perpetuated around the IT infosphere:

Misconception Managed IT Services Break-Fix Services The Reality
Cost Too expensive for small businesses Always cheaper Flexible managed IT services can fit any business’s needs, and offer predictable costs. Break-fix may seem less expensive, but the hourly fees racks up quickly.
Commitment Requires long-term contracts No commitments needed Many managed IT services offer flexible contracts. Break-fix has no commitment but also no proactive support.
Scalability Only for large enterprises Suitable for all sizes Managed IT services can scale up or down according to business needs. Break-fix is less adaptable.
Reliability Always reliable Unreliable due to reactive nature Managed IT services offer 24/7 monitoring but are not foolproof. Break-fix can be reliable for minor issues but not for ongoing support.
Complexity Too complex to manage Simpler and more straightforward Managed IT services are designed to offload complexity from the business. Break-fix can become complex when problems compound.


Questions to Ask Yourself Before Making a Decision

  1. What is your budget?
  2. Do you require 24/7 support?
  3. What are your long-term IT needs?

Make the Choice Between Managed IT Services vs. Break-Fix with Fencecore as Your IT Partner

After weighing the pros and cons, the choice between managed IT services and break-fix is clear. If your goal is ensuring a reliable, dependable IT environment on which to build your business, managed IT services are the way to go.

Reach out to us for a free consultation to discuss your needs and find out how we help businesses of all sizes boost productivity and reliability–while optimizing costs.